Our Services 

 

   While not all products or demographic groups need high-touch attention, technology products, in general, are challenges for a majority of seniors. How often have you been asked by a parent or a loved one to help troubleshoot a technology issue? At Nurture Connect we already know the answer. Independent research shows that more than 80% of our aging population found setting up and troubleshooting technology products to be a challenge. Once set up, these products such as cell phones, computers, high-speed Internet, HDTV, and portable GPS devices continue to offer challenges with regard to everyday usage.

 

Nurture Connect provides:

 

• Highly scalable inbound customer service and level one tech-support for companies

that have technology products or complicated service offerings

 

• Agents that are primarily 55 years and older and specially-trained to offer service

to their peers

 

• Experience with e-commerce, wireless, life-safety products, consumer electronics,

healthcare and health & fitness

 

• Technology that allows our agents to work from the comfort of their own home

while providing secure, high-touch service

 

• U.S. based agents that have English as their first language — unless otherwise

requested by our clients

 

 

We offer competitive pricing and superior account management and services. All of our clients have access to executive management and we pride ourselves in making your team feel part of our team.

 

Call us today toll-free at (800) 585-1093 or Contact us via our website.